Strategy & operations advisory
Arch Harbor Group works with organizations of very different sizes that share one problem: turning what they intend to do into what actually gets done. Small and mid-sized businesses modernizing and scaling. Enterprise software organizations managing growth, complexity, and the expectations of today's market and investors.
The approach
Most companies don't struggle for lack of ideas. They struggle where strategy meets reality — where product, sales, operations, finance, customers, and leadership all intersect. That's the work we do.
The promise isn't another strategy deck. It's help from people who have run the functions in question inside a growing software business — through growth, acquisitions, and changes of ownership: here's what matters, here's what's broken, here's how to fix it, and here's the path forward.
Years of running sales, customer, and operating teams inside a growing software company — not theory from the sidelines.
Recommendations that connect to implementation. The work doesn't stop at the slide; it carries through to execution.
Years in public safety and emergency-communications technology — where reliability is the product — shaped how we think about every operation: getting it right matters, every time.
Clear thinking and straight talk. No buzzwords, no inflated promises — just the next right move, made obvious.
Services
From an owner-led business ready to modernize to an enterprise software organization answering to a board and its investors, the work is shaped around the problem in front of you — not a fixed program.
Senior operating help for owners and leaders who have outgrown how the business runs today: streamlining operations, sharpening the sales motion, putting practical AI to work where it pays, and building the rhythms that let a company grow without everything routing through the owner. Sized for the business, in plain English, without the overhead of a large firm. More on how we work with growing businesses →
For enterprise software companies managing growth and complexity: go-to-market alignment, customer delivery and support, pricing and renewals, and the operating rhythms that keep revenue, retention, and efficiency moving in the right direction — while a board and its investors watch.
Diligence, value-creation planning, 100-day plans, and portfolio operating reviews — from people who have been on the management side of the table through several transactions, and know what a sponsor needs to see and what a management team needs to hear.
Bringing an acquired company's people, customers, and go-to-market onto one operating model without losing momentum — the work after closing that decides whether a deal delivers. We've done it as the integrator, and prepared a business for diligence as the target.
Market insight, product and go-to-market strategy, and customer-and-partner understanding across emergency communications, incident management, school safety, and public-sector software — for vendors, investors, and the agencies they serve.
Also available
Talks and working sessions on scaling operations, M&A integration, public safety technology, and practical AI adoption. About speaking & workshops →
Perspective
Arch Harbor's point of view was formed over twenty-five years in consulting, enterprise software, and operations — including the long arc of helping build Rave Mobile Safety from a young business into the leader in critical communications, through several owners, to Motorola Solutions — and it is extended by a bench of senior operators who have done the same work elsewhere. A few things that experience has taught us:
We've helped run a software business from its early customers to a category leader past $65M in revenue. What works at one stage quietly stops working at the next — in how you sell, how you support customers, and how the operating rhythm holds the company together.
Knowing where those seams are, and fixing them before they show up in the numbers, is most of the job.
We've been on the inside of three acquisitions, absorbing other companies' teams, customers, and go-to-market into an organization we were responsible for.
The deal thesis is decided in sales, support, and the customer relationship in the months after close — and it can be done without losing momentum or the acquired customers' trust.
Venture backing, two private equity owners, then a Fortune 500 acquirer — with the management presentations, diligence, and post-close plans that come with each.
We learned what sponsors need to see, what management teams need to hear, and how to keep a business predictable and growing while its ownership changes around it.
The foundation underneath all of it: consulting and delivery leadership at Oracle and Siebel Systems, running complex programs for global clients — and, after the acquisition, continued strategic work inside Motorola Solutions.
Investors & organizations
The firms that backed and acquired the business we helped build, and a sampling of the organizations it served.
Investors & acquirers
Organizations served
A sampling of the 6,500+ organizations served.
Government & public safety
Higher education
Healthcare & enterprise
Experience
Our background is in running things. Inside a growing software company, that meant building and leading the sales, marketing, support and services, and government affairs teams; owning the budgets, forecasts, and operating reviews that a board and its investors depend on; and doing the integration and diligence work that comes with acquisitions and changes of ownership. It's the kind of experience that only comes from being accountable for the result — and it applies just as well to a thirty-person business as to one with thousands of customers.
Before that, consulting and delivery leadership at Oracle and Siebel Systems, running complex programs for global clients such as Telstra and Vodafone UK — where the habits of delivery discipline, cross-functional execution, and composure under pressure were formed.
It starts with a 30-minute conversation — no charge, no deck, no pitch. You describe the situation; we tell you what we think matters and whether we can help. From there, engagements take one of four shapes, sized to the organization:
Arch Harbor is founder-led by design — you work directly with senior operators who have run the playbook, not a layer of account managers. When an engagement calls for more, we draw on a trusted bench of senior specialists built over years of scaling and M&A: fractional finance and FP&A, revenue operations and go-to-market, product and engineering leadership, customer success and delivery, and integration management.
Senior expertise when you need it. The right specialists when the work demands them.
Todd Miller
Founder, Arch Harbor Group
About
Todd Miller founded Arch Harbor Group after twenty-five years in consulting, enterprise software, and operations. Most of that time was spent at Rave Mobile Safety, where he held senior commercial and operating roles — ultimately as COO — as the company grew into the leader in critical communications and was acquired by Motorola Solutions. Earlier, he led consulting and delivery work at Oracle and Siebel Systems for clients around the world.
He started Arch Harbor because the help he most wanted as an operator — someone who had actually run the function, would say plainly what was broken, and would stay to fix it — was hard to find. That is the practice: clear thinking, practical plans, and steady execution, in plain English, supported when an engagement calls for it by a trusted network of fellow operators and specialists.
Todd is based in Greater Boston and works with clients across North America, remotely and on-site.
Operating leadership across software, public safety, and enterprise technology.
FAQ
Arch Harbor Group is an operator-led advisory practice. We help organizations turn complexity into clear operating plans and stronger execution. That ranges from small and mid-sized businesses modernizing and scaling, to enterprise software organizations managing growth and the expectations of investors, to private equity sponsors and their portfolio companies — with particular depth in M&A integration and public safety technology.
Owners and leaders of growing businesses; leadership teams and boards of enterprise software companies; private equity sponsors and their portfolio companies; and vendors, investors, and agencies in public safety and emergency-communications technology.
It starts with a 30-minute conversation — no charge. From there, work takes one of four shapes: a focused assessment over a few weeks; a fractional operating executive seat by the month; building and executing a value-creation or 100-day plan with a new owner; or a single working session with a board or leadership team.
Operating experience, mostly. Founder Todd Miller spent twenty-five years in consulting, enterprise software, and operations — the largest part of it in senior commercial and operating roles inside a software company as it grew from a young business into a category leader, integrated three acquisitions, and passed through venture and private equity ownership to a Fortune 500 acquisition. Earlier, he led consulting and delivery work at Oracle and Siebel Systems.
Yes — it's a core part of the practice. We bring the same operating experience to owner-led businesses that want to modernize and scale: streamlining operations, sharpening the sales motion, and adopting practical AI, sized for the business and without the overhead of a large firm. Details are on the growing businesses page.
Arch Harbor Group is based in Greater Boston, Massachusetts, and works with clients across North America. Engagements are conducted remotely and on-site as needed.
Get in touch
Whether you're modernizing a business that has outgrown how it runs, scaling a software organization under investor expectations, integrating an acquisition, or underwriting a deal — tell us a little about what you're facing.